Terms of Service

1. Who we are

Undertone SKN LLC ("Undertone SKN," "we," "us") is a Florida limited liability company solely owned by Zinthia Garcia, operating a private wellness studio at 2915 Biscayne Blvd Suite 200-29, Edgewater Miami, FL 33137. Contact: info@undertoneskn.com · 305-965-0145.

2. What we do

Undertone SKN offers in-studio facial services that may include:

• Jaw tension release and external fascia work
• Facial sculpting and contouring through manual techniques
• Nervous system regulation work
• Skin barrier support, circulation work, and lymphatic drainage
• Use of professional skincare products as part of treatment
• (Future) at-studio and online retail of skincare products

Our service menu, pricing, and session lengths are described on our website and may change without notice. The price applicable to your session is the price displayed at the time of booking.

3. Booking

All sessions are by appointment only. You can book through our scheduling system (powered by Acuity Scheduling) at undertoneskn.as.me, or by texting 305-965-0145.

Intake form. First-time clients are required to complete an intake form before their session. Returning clients are asked to complete a brief pre-session check-in. These help us prepare safely and personalize your work.

Deposit. A deposit may be required to confirm your booking. The deposit is non-refundable and non-transferable as set out below.

4. Cancellation, late arrival, and no-show policy

• Cancellation window: please cancel or reschedule at least 24 hours before your appointment. Cancellations made less than 24 hours in advance forfeit any deposit you've paid.
• Grace period: we hold your appointment for 15 minutes past the scheduled start time.
• Late arrival: arrivals more than 15 minutes late are treated as no-shows and charged 100% of the service price.
• No-show: failure to appear without notice is charged at 100% of the booked service price. If a card is on file, we may charge it after the appointment time has passed.
• Deposits are non-transferable between clients or services.
• Emergencies and illness: things happen. If you're sick or facing a genuine emergency, contact us as early as possible and we'll work with you in good faith.

5. Payment

Payments are processed by Acuity Scheduling (for online deposits and prepayments) and by Stripe (the underlying card processor). In-studio payment may also be processed by Stripe Terminal. We accept major credit and debit cards.

Prices are stated in U.S. dollars and do not include applicable Florida sales tax for retail product purchases. Tax, where required, is calculated at checkout.

Card on file. If you've authorized us to keep a payment method on file, you agree we may charge it for late-cancellation forfeits, no-show fees, and product purchases you authorize in studio. You can revoke this authorization at any time by emailing info@undertoneskn.com; revocation applies to future charges only.

6. Your health and safety responsibilities

You agree to:

• Provide accurate and complete health information on your intake form and pre-session check-ins, including allergies, medications, recent cosmetic procedures, pregnancy status, and relevant medical conditions.
• Notify us of any material change to your health before each session.
• Follow reasonable aftercare instructions provided by Zinthia.

We may decline or modify a session at our discretion if we believe a treatment is not safe or appropriate for you. This is your protection as much as ours.

7. Our services are not medical care

Undertone SKN provides non-medical, non-diagnostic wellness and skincare services. We are not licensed medical, dental, chiropractic, or psychological providers, and nothing we do is intended to diagnose, treat, cure, or prevent any disease or medical condition.

Our services are not a substitute for medical care. If you have a medical concern, see your physician. If you're experiencing a medical emergency, call 911 or your local emergency number.

Results vary from person to person and session to session. We do not guarantee specific outcomes, timelines, or aesthetic results.

8. Limitation of liability

To the maximum extent permitted by Florida law, Undertone SKN LLC, Zinthia Garcia, and our service providers are not liable for indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our website or services. Our total aggregate liability to you for any direct claim shall not exceed the amount you paid us for the specific service giving rise to the claim during the twelve (12) months preceding the event.

Nothing in these terms limits liability that cannot be limited under applicable law, including for gross negligence or intentional misconduct.

9. Photos and visual records

Before-and-after photographs may be taken as part of your session, subject to the consent you provided during intake. See our Privacy Policy for full details on how photos are stored, used, and how to withdraw marketing consent.

You may take personal photos in the studio for your own use, but please do not photograph or record Zinthia, other clients, or our proprietary materials and product displays without explicit permission.

10. Intellectual property

All content on our website — including text, images, photographs, video, branding, the Undertone SKN name and logo, the "functional beauty" framing, and any proprietary techniques described — is owned by or licensed to Undertone SKN LLC and protected by U.S. and international intellectual property laws.

You may view and link to our website for personal, non-commercial use. You may not copy, modify, distribute, republish, scrape, or use our content to train machine learning models without our prior written consent. Quoting brief excerpts with attribution and a link back to our site is permitted.

11. Third-party services

Our website and operations rely on third-party platforms including Acuity Scheduling, Stripe, Railway, Cloudinary, Anthropic, and Google. Your interactions with those platforms — for example, payments through Stripe or scheduling through Acuity — are governed by their own terms and privacy policies, in addition to ours.

12. Right to refuse service

We reserve the right to refuse or discontinue service at our sole discretion, including (but not limited to) cases of disrespectful behavior toward Zinthia or other clients, repeated no-shows, payment disputes, chargebacks made without first contacting us, or any health or safety concern. Refund of unused prepaid sessions in such cases is at our discretion.

13. Termination

You may stop using our services and request deletion of your records at any time (see our Privacy Policy). We may terminate or suspend your access for any reason consistent with these terms, including violation of these terms.

Provisions that by their nature should survive termination — including payment obligations, limitation of liability, intellectual property, and dispute resolution — will survive.

14. Governing law and dispute resolution

These terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws principles.

Informal resolution first. If you have a complaint or dispute, please contact us at info@undertoneskn.com before pursuing formal action. Most issues can be resolved through a direct conversation, and we ask for a 30-day good-faith resolution period before any legal proceeding.

Jurisdiction. Any dispute that cannot be resolved informally shall be brought exclusively in the state or federal courts located in Miami-Dade County, Florida, and you consent to the personal jurisdiction of those courts.

15. Updates to these terms

We may revise these Terms of Service from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. For material changes, we'll post a notice on this page for at least 30 days before the change takes effect. Continued use of our services after the effective date indicates your acceptance.